Privacy Policy

This Privacy Policy explains how Optimist Technologies Pvt. Ltd. ("Optimist Technologies", "we", "our", or "us") collects, uses, shares, and protects personal information when you use our websites, products, and services, including OptiInsure.

1. Information We Collect

We may collect information in the following categories:

• Identity and contact details such as name, email address, phone number, company name, and job title.
• Account and profile data such as login details, preferences, and support interactions.
• Transactional and service data, including policy-related documents, metadata, communication logs, and workflow activity when using OptiInsure.
• Technical data such as IP address, browser type, device identifiers, operating system, referral URLs, and analytics events.
• Payment and billing information processed through authorized payment partners.

2. How We Collect Information

• Directly from you when you submit forms, request demos, create an account, contact support, or subscribe to communications.
• Automatically through cookies, pixels, and analytics tools.
• From connected services or integrations that you authorize.
• From publicly available or commercially available sources, where permitted by law.

3. Purposes of Processing

We use personal information to:

• Provide, maintain, and improve our services and platform features.
• Authenticate users and secure accounts.
• Send operational messages, reminders, updates, and support communications.
• Respond to inquiries, troubleshoot issues, and provide customer support.
• Analyze usage trends and service performance.
• Comply with applicable legal, regulatory, and contractual requirements.
• Send marketing communications where lawful and based on your preferences.

4. Legal Bases (Where Applicable)

Depending on your location, we process personal information based on one or more legal grounds: performance of a contract, legitimate interests, compliance with legal obligations, and consent where required.

5. Cookies and Similar Technologies

We use cookies and related technologies to operate our websites, understand usage, remember preferences, and improve marketing effectiveness. You can control cookies through your browser settings, though some features may not function properly if cookies are disabled.

6. Sharing of Information

We may share personal information with:

• Service providers and processors supporting hosting, analytics, communications, billing, support, and security.
• Affiliates and group entities where needed to deliver services.
• Professional advisors and auditors under confidentiality obligations.
• Regulators, law enforcement, or other third parties when required by law or to protect rights, safety, and security.
• Parties involved in a merger, acquisition, restructuring, or asset sale, subject to appropriate safeguards.

We do not sell personal information for monetary consideration.

7. Data Retention

We retain personal information for as long as needed to fulfill the purposes described in this policy, meet contractual commitments, resolve disputes, enforce agreements, and comply with legal obligations.

8. Security Measures

We implement reasonable technical and organizational safeguards designed to protect personal information against unauthorized access, alteration, disclosure, or destruction. No transmission or storage method is completely secure, and we cannot guarantee absolute security.

9. International Data Transfers

If personal information is transferred across borders, we take steps to ensure appropriate protection in accordance with applicable data protection laws.

10. Your Rights

Subject to applicable law, you may have rights to access, correct, update, delete, restrict, or object to the processing of your personal information, and to data portability. You may also withdraw consent where processing is based on consent.

To exercise your rights, email us at info@optimisttechnologies.com. We may need to verify your identity before processing requests.

11. Children's Privacy

Our services are intended for business and professional use and are not directed to children. We do not knowingly collect personal information from children under the age required by applicable law.

12. Third-Party Links

Our websites may include links to third-party websites and services. We are not responsible for their privacy practices. Please review the privacy policies of those third parties.

13. Policy Updates

We may update this Privacy Policy periodically. We will post the revised version on this page and update the "Last updated" date. Significant updates may be communicated through additional channels where appropriate.

14. Contact Us

For questions about this Privacy Policy or our privacy practices, contact us at:

Optimist Technologies Pvt. Ltd.
Email: info@optimisttechnologies.com